Privacy Policy

Effective Date: August 12, 2026
Last Updated: August 12, 2026

Reliable Pool Care (“Reliable Pool Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers, prospective customers, website visitors, and others who interact with our business.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Service and billing address
Email address
Telephone number
Billing and payment information
Information about your pool, pool equipment, and property relevant to providing services
Service history, estimates, invoices, and account information
Communications you have with our office or service team
Information submitted through our website, contact forms, quote requests, or other online forms
Photos, service notes, and other documentation related to services performed at your property

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, referring pages, pages visited, and other website usage information.

2. How We Use Your Information

Reliable Pool Care may use the information we collect to:

Provide pool maintenance and other requested services
Schedule and manage service appointments
Prepare estimates and quotes
Process invoices and payments
Maintain customer and service records
Communicate with you regarding your account or services
Send appointment reminders, service notifications, and digital pool service updates
Respond to questions, concerns, and customer service requests
Improve our services, website, and customer experience
Prevent fraud, unauthorized transactions, and other misuse
Maintain business, accounting, tax, and legal records
Comply with applicable laws and regulatory requirements
Send marketing or promotional communications where permitted by law

3. Text Messages and Mobile Communications

If you provide your mobile telephone number and consent to receive text messages from Reliable Pool Care, we may use text messaging to communicate with you regarding appointments, service updates, account information, customer service matters, and other communications you have requested or authorized.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance or contact Reliable Pool Care directly.

Mobile information, including phone numbers and SMS consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide the messaging service or as required by law.

Consent to receive marketing text messages is not a condition of purchasing Reliable Pool Care's services.

4. Payment Information

When you make a payment, payment information may be processed by third-party payment processors or financial service providers.

Reliable Pool Care may retain limited payment-related information necessary to maintain your account, facilitate authorized payments, issue refunds, maintain transaction records, or comply with applicable legal and accounting requirements.

We do not intentionally store complete payment card information when that information is processed and securely maintained by our payment processing provider.

5. How We Share Information

Reliable Pool Care does not sell your personal information.

We may disclose information to trusted third-party service providers when reasonably necessary to operate our business and provide services. These providers may include companies that assist us with:

Customer management and scheduling
Accounting and invoicing
Payment processing
Email, telephone, and text communications
Website hosting and maintenance
Information technology and data storage
Marketing and analytics
Insurance, legal, accounting, or professional services

These providers receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect Reliable Pool Care, our customers, our employees, or others.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate properly, understand website usage, remember preferences, measure website performance, and improve our services.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of our website.

7. Marketing Communications

If you receive promotional emails or other marketing communications from Reliable Pool Care, you may opt out by following the unsubscribe instructions provided in the communication or by contacting us.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications, such as invoices, appointment information, service updates, or account notices.

8. Information Security

Reliable Pool Care uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain customer and business records, satisfy accounting and tax requirements, resolve disputes, enforce agreements, and comply with applicable legal obligations.

10. Your Privacy Choices

Depending on applicable law, you may have the right to request information regarding the personal information we maintain about you or request that certain information be corrected or deleted.

You may contact us to submit a privacy-related request. We may need to verify your identity before completing certain requests.

Some information may need to be retained when required for legitimate business, contractual, accounting, tax, fraud-prevention, or legal purposes.

11. Third-Party Websites and Services

Our website or communications may contain links to websites or services operated by third parties. Reliable Pool Care is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of those third parties before providing personal information.

12. Children's Privacy

Reliable Pool Care's services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.

If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

Reliable Pool Care may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, the updated Privacy Policy will be posted with a revised “Last Updated” date.

14. Contact Reliable Pool Care

If you have questions, concerns, or requests regarding this Privacy Policy or how Reliable Pool Care handles personal information, please contact us:

Reliable Pool Care
Email: [email protected]
Phone: 386-308-2273